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Our Service - Insurance Claims

After an accident or vehicle damage, dealing with insurance claims can often feel like an added burden. That’s why at our Melbourne-based auto repair shop, we aim to make the entire process easier and stress-free. We work closely with all major insurance companies, helping you navigate the complexities of insurance claims and ensuring that your repairs are covered. From the moment you bring your vehicle in for assessment, we take care of everything, from damage evaluations to liaising with your insurer. Our goal is to get your car back to its pre-accident condition as quickly as possible, with minimal hassle.

Insurance Claims

Once your vehicle is inspected, our experienced technicians provide a detailed report of the damage and offer a clear, accurate quote for repairs. We handle all the necessary paperwork and assist with submitting your claim, ensuring that you’re not left to deal with the red tape on your own. Whether your vehicle needs bodywork, mechanical repairs, or both, we have the expertise to complete the work to the highest standards, using quality parts and materials. If your insurance policy covers the repairs, we’ll handle the billing directly with the insurer, so you don’t have to worry about upfront costs.

Our team understands that dealing with an accident or damage can be overwhelming, and we strive to make the repair process as smooth as possible. We ensure that every step, from filing the claim to completing the repairs, is handled with care and efficiency. Once your vehicle is repaired, we provide a thorough inspection to ensure that everything meets the highest standards before returning it to you.

Let us handle your insurance claim and vehicle repairs, so you can get back to your normal routine without the added stress. Visit us today, and we’ll ensure your car is restored to perfect condition while managing the details of your insurance claim with professionalism and efficiency.

Frequently Asked Questions

What types of vehicles do you service and repair?
We service and repair a wide range of vehicles, including sedans, SUVs, 4WDs, vans, and light commercial vehicles. Our skilled technicians have experience working with both domestic and imported brands. Whether your vehicle needs routine maintenance, engine diagnostics, or major repairs, we have the tools and expertise to get the job done efficiently and professionally.
How long does it take to get a Roadworthy Certificate (RWC)?
The time required for a Roadworthy Certificate inspection depends on your vehicle's condition. A standard inspection usually takes a few hours. If your car passes the inspection with no issues, we can issue the RWC on the same day. If repairs are needed, we’ll provide a detailed list of required fixes and an estimated timeline to ensure your vehicle meets VicRoads' safety standards as quickly as possible.
Do you provide insurance claim assistance?
Yes, we work closely with all major insurance providers to make the claims process as seamless as possible. From damage assessment and repair quotes to submitting claims and liaising with your insurer, we handle the entire process. Our goal is to get your vehicle repaired and back on the road with minimal hassle.
How often should I service my vehicle?
Regular vehicle servicing is essential to keep your car running smoothly and safely. We recommend servicing your vehicle every six months or every 10,000 km, whichever comes first. However, specific service intervals may vary depending on your vehicle’s make, model, and driving conditions. Our team can create a customized maintenance schedule to ensure optimal performance and longevity for your car.
Can I wait at your workshop while my car is being serviced?
Yes, we offer a comfortable waiting area where you can relax while our technicians work on your vehicle. We also provide updates on the progress of your service or repair. If the work requires more time, we’re happy to arrange a convenient drop-off and pick-up service, ensuring minimal disruption to your day.

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